Refund policy
Return Policy
Please keep note that the return window closes at 12 AM EST the day provided when your order information is inputted into the Return's Center.
Outbound shipping fees and Route Protection Plan costs are non-refundable.
For returns resulting in a refund via original form of payment, a restocking and processing fee of $5.00 will be applied. This fee is for each return request! It is important to note that this fee does not apply to returns made for store credit or domestic exchanges.
If you've initiated multiple returns, kindly avoid combining them in a single package. Each return request is associated with a unique and individual return label, crucial for tracking purposes.
Buy 2 Get 1 FREE - Exchanges and Refunds are offered on this discount. Exchanges can be for any item in the Tank. Shop, while refunds for FREE items or any item in the Buy 2, Get 1 FREE Family will be the cost of the discount spread across all items. If you need further explanation or support, please contact support@klassynetwork.com.
International Returns
How to submit a return
To start the return request for your order, please enter your order number and email address/zip code. If you are returning an exchange order, please make sure to include EXC-XXXXXX-1 in your order number.
Once your information has been inputted, your order will be accessed to start the return process!
Select the item(s) you wish to return by clicking on the product.
You will then be prompted to select why you are requesting a return for that particular item.
After filling out the reason for your request, our Return's Center will ask if you wish to change your return to an exchange with an additional credit. To proceed with a return, click "Get $xx".
You will then be asked to select your preferred method of return credit. We can provide you with either store credit or a refund via original form of payment. Please note that returns via original form of payment are subjected to an $8 processing fee.
Once all information has been inputted, we ask that you review your return request to ensure all information is correct. If everything looks good, click "Submit return"!
After the return is submitted, you will receive a pre-paid return shipping label (for domestic customers). We also offer QR codes as well!
In order to start the process please click here: Returns Center - Klassy Network
Gift Returns
Exchanges
To start the process input your order number and email address into our Return's center to access your order.
Once your information is entered, you can then select the products you would like to exchange. You can select these items by clicking on the product.
Once you select the product, it will prompt you to answer your reason for your exchange.
Once you select the reason for your exchange, you can either exchange this style for a different size and color by clicking the "Exchange for new color or size" button. If your size/color is out of stock, or if you prefer to exchange for a different style click the button "Return Item".
If you choose to exchange for a different style, we will offer you a $5 dollar credit to apply to your exchange order. To qualify for the $5 shop now credit, your newly selected items must cost at least $5 more than the exchanged items. For instance, if you are returning a brami that costs $39.99, you will need to select a replacement brami that costs $45 or more in order to be eligible for the shop now credit.
After you click shop now, you will be sent to our website for full access of all available Bramis!
Once you selected your item you would like in exchange, please click on the shopping cart and proceed as if you were checking out.
Once you click check out, you will be sent to our return's confirmation page to overlook all the return details.
You will be prompted to select either an instant exchange or a standard return.
Once the exchange is completed, you will receive a pre-paid shipping label (domestic customers only), to send your return items back to us!
In order to start the process please click here: Returns Center - Klassy Network
Instant Exchanges
Our Standard Exchange process requires the customer to initiate the exchange request and send the items back to our fulfillment center. Once we have marked the items as delivered, we will create the exchange order and send it out to the customer.
With our Instant Exchange option, customers do not have to wait until their return reaches our fulfillment center. Instead, they have a 14-day window to drop off their items at the post office before being charged the full cost of the items they are exchanging.
Exchange of Exchanges
We do not offer exchanges for exchange orders; however, you can return the item for store credit and apply that store credit to the desired style or size!