Return / Exchange Policy
Items may be returned within 30 days of purchase for a full refund. Unless offer on website states final sale. This may be on orders that are 50% off or more -exclusions may apply (specialty or collab frames). All Black Friday and Cyber Monday sales are final.
In order to return an item for a full refund, we ask you to please follow the two steps below:
1) Email us at firstname.lastname@example.org to let us know about your return or exchange and our team will inquire about your replacement or exchange.
2) Someone on our team will send you a return label so you can mail back your original order to the mailing address below:
206 Hillcrest Street Suite 1 Orlando, FL 32801
Your new glasses will be shipped to you within 2-3 business days of receiving your old pair.
Refunds may take up to 7 business days after receiving your return to process. Business days refer to M-F and exclude national holidays or other holidays that KN is closed during the year.
Are International Orders Eligible for Returns or Exchanges?
International orders are eligible for exchanges, but additional shipping charges may apply.