Frequently Asked Questions
If you have any additional questions, please email support@klassynetwork.com and our support team will be able to assist you!
Brami/Bramisuits
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How do I determine my size for Bramis/Bramisuits/Shorts?
Use our Size Guide linked HERE. If you have any sizing questions, please email support@klassynetwork.com and our support team will be able to answer your questions.
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What if I have a small frame and large chest?
Choose your brami top size according to the brami size chart HERE (or if you are in between sizes we recommending going with your usual size in tops)
If the brami pad size included in your brami is not your size, click HERE to add a bigger pad size to your cart.
Once you receive your order, switch out your pads with the pads that are included with your brami.
PLEASE NOTE: The cup pocket is made of a spandex material and although a larger pad insert may seem like it won't fit, once you put your brami on your body the cup pocket's lining will stretch and contour around your chest to offer full coverage.
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Are the pads included in the brami tops?
Yes, all of our brami tops and bramisuits come with removable padding. However, you can purchase brami pad sets separately on our website if you need a bigger pad size.
To purchase different size pads, click HERE.
Pad sizes available in every brami:
Size XS-M: Medium pads included
Size L-XL: Large pads included
Size 2XL-3XL: XL pads included
Pad sizes available in The Korporate Collection and Long Sleeve Brami (Full Length):
Size XS-S: Medium pads included
Size M-L: Large pads included
Size XL: XL pads included
Size 2X-3XL: 2XL pads included
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How do I wash my brami/bramisuit?
Before washing your bramis, we recommend removing the pads. Wash your bramis in cold water and afterwards, hang to dry.
Please note: We do not recommend putting your bramis in the dryer if you're looking to keep them in the best condition.
Hand wash your brami pads and air dry to keep them in the best condition.
Returns/Exchanges
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How do I request a Return/Exchange?
Use our Returns Center available HERE.
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What is your Return/Exchange Policy?
Sale items
ALL SALE ITEMS 25%-75% OFF are NOT eligible for RETURN or EXCHANGE.
Eyewear and Klassy Wear (Bramis & Bottoms)
If you are not 100% satisfied with your Klassy Network purchase of regular, sunglasses, Blue light glasses and/or Klassy Wear, you can easily return or exchange them within 30 days of purchase with the following guidelines:
Must be:
Unworn*
In its original packaging
In its original condition
*Exchanges on bodysuits:
Products must be returned unworn, unwashed, in their original condition, and with all tags attached as stated above.
In addition: We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear.
Please note we cannot issue refunds or exchanges until we receive the product back and it is inspected.
*Outbound shipping fees from the original order are not refundable.
*There is a $8 restocking and processing fee on returns for refunds however U.S exchanges and store credit are free.
Please allow up to 2 weeks to process your return once the product is received at our facility.
Prescription Blue Light Glasses
7/15/22 Update: Prescription is now discontinued from our website.
All prescription blue light glasses are eligible for return within 14 days of purchase for store credit ONLY.
Must be:
Unworn
In its original packaging
In its original condition
*There is a $8 restocking and processing fee on returns for refunds however U.S exchanges and store credit are free.
*Exchanges will require a $50-$80 charge for lens replacement due to the change in lens shape/design. Please go to the Returns & Exchange Center to enter your exchange request. You will receive an email that will include the cost quote of your lens replacement.
International Returns
KN is not responsible for any duties/taxes/tariffs charged to customers and no portion of these charges will be reimbursed. If packages are declined or returned for return/exchange, customers will be refunded the purchase price MINUS the international shipping cost if we are charged.
Please note: Be sure to keep your tracking number as we are unable to process a return/exchange without this information.
Sale items
ALL SALE ITEMS 25%-75% OFF are NOT eligible for RETURN or EXCHANGE.
Exchange
Orders are limited to one exchange only.
If you want to return an exchange, you will be issued a store credit ONLY
If an exchange item goes out of stock before the order is created to be fulfilled, you will be issued store credit for the out of stock item.
Shipping and Delivery
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How long will it take for me to receive my order?
Orders typically take 3-5 business days to process before shipping during our regular fulfillment days*. PLEASE NOTE: HIGH VOLUME DAYS LIKE HOLIDAYS AND LAUNCH DAYS can extend processing times TO 7-14 BUSINESS DAYS.* In addition, carrier delays out of our control can occur during seasonal times.
*Please NOTE: Delays due to inclement weather or other unforeseen circumstances in your area or any of our shipping locations are not the responsibility of Klassy Network. Unfortunately, Express Shipping options cannot be refunded under these circumstances.
International shipping can take 7-20 days after processing and may experience additional delays due to COVID-19 depending on individual country postal status.
We try to keep our customers informed of any delayed shipping issues. However, if you need a status update on your order, please email us at support@klassynetwork.com for an update.
Business days refer to M-F and exclude national holidays or other holidays that KN is closed during the year.
SHIPPING ISSUES: Please note that we are not responsible for any lost or stolen items, or any delays due to the carriers during high volume holiday season.
Once your tracking shows as Delivered, we cannot refund or exchange items. If you have purchased our shipping protection, you will need to file a claim with Route and follow all required steps to get your refund.
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What if there are "address issues" with my order?
Our Address Issue Policy
If our system identifies an address issue on your order we will do the following:
Email the customer regarding their address issue.
Customer will have up to 7 days to respond and verify/correct their address.
If we receive no response in those 7 days in order to expedite the customer receiving their package, we will send it out to the address provided on file.
If the customer reaches out after those 7 days and their package was already fulfilled and shipped there will be a waiting period for the package to be delivered before any action is taken.
If the package is sent back to us and we have received a new address in the interim, we will resend it to the new address provided.
If the package was successfully delivered to the incorrect address on file (not received by customer) they will be responsible and will not be refunded.
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Do you ship internationally?
We do ship internationally. We currently ship to the following countries: US, UK, Canada, Belgium, Mexico, and Germany.
Shipping costs will be dependent on location and international orders are expected to be delivered within 7 - 20 *business days after in-house processing. However, delays can occur during holiday times, launches of new products when volumes are high, or during inclement weather.
Some countries charge additional duties/fees/tariffs on incoming items. We have no way of controlling the amount of these fees and are unable to refund any portion of them. If packages are refused due to additional fees and returned to our facility, your account will be credited MINUS the cost of the return shipping if we are charged.
Please note: Shipping may be further delayed due to COVID-19 depending on individual country postal status. In addition, delays due to inclement weather or other unforeseen circumstances in your area or our shipping locations are not the responsibility of Klassy Network. Unfortunately, Express Shipping options cannot be refunded under these circumstances.
If you want to return an item you ordered, please refer our Return and Exchange Guidelines above. To request a return/exchange go to our Returns Center. Click HERE.
*Business days refer to M-F and exclude national holidays or other holidays that KN is closed during the year.
Blue Light Glasses/Prescription Glasses
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What is blue light?
Blue light is a part of the visible light spectrum which can be harmful to our eyes and sleep cycle. Blue light has shorter wavelength than other lights in the spectrum causing light to scatter more and strain the eyes. There are two forms of blue light. Natural blue light comes from the sun and is another reason it is very dangerous to look directly at the sun. Artificial blue light is emitted from LED lighting and our favorite digital technologies such as our laptops, phones, tablets, etc. Too much exposure to blue light can cause eye pain, eye fatigue, insomnia, migraines, and more! If you are frequently staring at your computer screen, phone, or any technology which emits blue light, it is in you best interest to protect your eyes from the harmful health affects. Our blue light lenses filter the blue light, block, and purify the light that emits from your screens.
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Do you have prescription blue light glasses?
Yes, check out our RX catalog HERE.
Once you place your order and it is complete (you have entered your prescription information and included your PD (Pupillary Distance - see how to measure below), it may take up to 14 business days* to process your RX order due to your custom lenses. ALL prescriptions must be current. We are unable to process expired prescriptions and will always adhere to doctor timelines indicated on the prescription.
*Business days refer to M-F and exclude national holidays or other holidays that KN is closed during the year.
Note: You are responsible for providing us with your prescription information and PD. We DO NOT reach out directly to your eye doctor and are NOT responsible for prescriptions entered incorrectly by the customer.
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How do I order prescription (Rx) lenses for blue light glasses/frames?
Process for Prescription Orders
Choose frames from our Prescription selection.
Enter Your prescription details* in the spaces provided. You can also upload an image of your prescription (this is optional).
*We are not responsible for incorrect prescription information being entered. Please always double-check that you have entered the numbers correctly before completing your purchase.
You will be asked for your Pupillary Distance (PD). Click HERE to find out how to determine your PD.
Pupillary Distance is the distance between your pupils. It is important when creating single vision prescription lenses to ensure that you can focus your eyes together properly.
You may need to determine your PD on your own. Often, doctor's offices will not provide this information to you, and it may not be included on your prescription.
Once you have provided the necessary information (prescription and PD), we will have our lab custom-make your lenses. Once complete, they will be sent to you.
NOTES:
It may take up to 14 business days to process your order after receiving your Rx and PD.
We are unable to process expired prescriptions.
We are not responsible for incorrect Pupillary Distance, since it is provided to us.
All prescription blue light glasses are eligible for return within 14 days of purchase for store credit ONLY. A $6.00 processing/restocking fee will be charged on all returns.
We DO NOT contact your doctor directly.
We cannot process your order without BOTH the prescription and the pupillary distance measure.
Exchanges will require a $50-$80 charge for lens replacement due to the change in lens shape/design. Please contact support@klassynetwork.com via email to request an exchange and get the cost quote for your lens replacement.
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Can I wear blue light glasses with my contacts?
Yes, you can! Our regular blue light glasses have no prescription - just our blue light lenses.