FAQs

How do I request a Return/Exchange?

Use our Returns Center. Click here.

What is your Return/Exchange Policy? 

Non-Prescription Glasses and Klassy Wear (Bramis & Bottoms)
If you are not 100% satisfied with your Klassy Network purchase of regular, non-prescription, Blue light glasses and/or Klassy Wear, you can easily return or exchange them within 30 days of purchase with the following guidelines:

Must be:
✔️ Unworn*
✔️ In its original packaging
✔️ In its original condition 

*Exchanges on bodysuits:

Products must be returned unworn, unwashed, in their original condition, and with all tags attached as stated above.

In addition: We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear.

Please note we cannot issue refunds or exchanges until we receive the product back and it is inspected.

*A $6.00 shipping and processing fee will be deducted from the total return price on items shipped inside the US.

Prescription blue light glasses
All prescription blue light glasses are eligible for return within 14 days of purchase for store credit ONLY.

Must be:
✔️ Unworn
✔️ In its original packaging
✔️ In its original condition 

*A $6.00 shipping and processing fee will be deducted from the total return credit.

*Exchanges will require a $50-$80 charge for lens replacement due to the change in lens shape/design. Please go to the Returns & Exchange Center to enter your exchange request. You will receive an email that will include the cost quote of your lens replacement.

International Returns
KN is not responsible for any duties/taxes/tariffs charged to customers and no portion of these charges will be reimbursed. If packages are declined or returned for return/exchange, customers will be refunded the purchase price MINUS the international shipping cost if we are charged. 

Sale items
All items bought at promotional pricing of 50% OFF or more are NOT eligible for RETURN or EXCHANGE. ALL SALES at this level are FINAL.

Please allow up to 2 weeks to process your return once the product is received at our facility. 

How long will it take for me to receive my order?

Orders typically take 1-3 business days to process before shipping during our regular fulfillment days*. PLEASE NOTE: HIGH VOLUME DAYS LIKE HOLIDAYS AND LAUNCH DAYS can extend processing times UP TO 7 DAYS. In addition, delivery delays may occur due to COVID-19.

*Please NOTE: Delays due to inclement weather or other unforeseen circumstances in your area or our shipping locations are not the responsibility of Klassy Network. Unfortunately, Express Shipping options cannot be refunded under these circumstances.

International shipping can take 7-20 days after processing and may experience additional delays due to COVID-19 depending on individual country postal status.

We try to keep our customers informed of any delayed shipping issues. However, if you need a status update on your order, please email us at support@klassynetwork.com for an update.

Business days refer to M-F and exclude national holidays or other holidays that KN is closed during the year. 

Do you ship internationally?

We do ship internationally. Shipping costs will be dependent on location and international orders are expected to be delivered within 7 - 20 *business days after in-house processing. However, delays can occur during holiday times, launches of new products when volumes are high, or during inclement weather. 

Some countries charge additional duties/fees/tariffs on incoming items. We have no way of controlling the amount of these fees and are unable to refund any portion of them. If packages are refused due to additional fees and returned to our facility, your account will be credited MINUS the cost of the return shipping if we are charged. 

Please note: Shipping may be further delayed due to COVID-19 depending on individual country postal status. In addition, delays due to inclement weather or other unforeseen circumstances in your area or our shipping locations are not the responsibility of Klassy Network. Unfortunately, Express Shipping options cannot be refunded under these circumstances.

If you want to return an item you ordered, please refer our Return and Exchange Guidelines above. To request a return/exchange go to our Returns Center. Click here.

*Business days refer to M-F and exclude national holidays or other holidays that KN is closed during the year.

How do I determine my Size for Bramis/Bramisuits?

Use the Size Chart Below

Brami Size Chart

What is blue light?

Blue light is a part of the visible light spectrum which can be harmful to our eyes and sleep cycle. Blue light has shorter wavelength than other lights in the spectrum causing light to scatter more and strain the eyes. There are two forms of blue light. Natural blue light comes from the sun and is another reason it is very dangerous to look directly at the sun. Artificial blue light is emitted from LED lighting and our favorite digital technologies such as our laptops, phones, tablets, etc. Too much exposure to blue light can cause eye pain, eye fatigue, insomnia, migraines, and more! If you are frequently staring at your computer screen, phone, or any technology which emits blue light, it is in you best interest to protect your eyes from the harmful health affects. Our blue light lenses filter the blue light, block, and purify the light that emits from your screens. 

Do you have prescription blue light glasses?

Yes, check out our RX catalog here:

Prescription Glasses Collection

Once you place your order and it is complete (you have entered your prescription information and included your PD (Pupillary Distance - see how to measure below), it may take up to 14 business days to process your RX order due to your custom lenses. ALL prescriptions must be current. We are unable to process expired prescriptions and will always adhere to doctor timelines indicated on the prescription.

Business days refer to M-F and exclude national holidays or other holidays that KN is closed during the year. 

Note: You are responsible for providing us with your prescription information and PD. We DO NOT reach out directly to your eye doctor and are NOT responsible for prescriptions entered incorrectly by the customer. 

How do I order prescription (Rx) lenses for blue light glasses/frames?

Process for Prescription Orders 

  1. Choose frames from our Prescription selection. 

  2. Enter Your prescription details* in the spaces provided. You can also upload an image of your prescription (this is optional).

*We are not responsible for incorrect prescription information being entered. Please always double-check that you have entered the numbers correctly before completing your purchase.

  1. You will be asked for your Pupillary Distance (PD). Click on the link below to find out how to determine your PD.
    Pupillary Distance (PD)*

Pupillary Distance is the distance between your pupils. It is important when creating single vision prescription lenses to ensure that you can focus your eyes together properly.

You may need to determine your PD on your own. Often, doctor's offices will not provide this information to you, and it may not be included on your prescription. 

Once you have provided the necessary information (prescription and PD), we will have our lab custom-make your lenses. Once complete, they will be sent to you. 

NOTES: 

  • It may take up to 14 business days to process your order after receiving your Rx and PD. 

  • We are unable to process expired prescriptions. 

  • We are not responsible for incorrect Pupillary Distance, since it is provided to us. 

  • All prescription blue light glasses are eligible for return within 14 days of purchase for store credit ONLY. A $6.00 processing/shipping fee will be charged on all returns.

  • We DO NOT contact your doctor directly. 

  • We cannot process your order without BOTH the prescription and the pupillary distance measure. 

  • Exchanges will require a $50-$80 charge for lens replacement due to the change in lens shape/design. Please contact support@klassynetwork.com via email to request an exchange and get the cost quote for your lens replacement.

Can I wear blue light glasses with my contacts?

Yes, you can! Our regular blue light glasses have no prescription - just our blue light lenses.